Ethos is delighted to announce its investment in IPI, a UK-based provider of contact centre services and solutions.
Founded in 2001 and headquartered in Reading, IP Integration specialising in providing call centre solutions to mid-market clients, enabling them to deliver exceptional end-customer experiences. The company partners with large IT vendors and provides clients with bespoke solutions that fit their needs. Since Sat Sanghera, the current CEO, joined IP Integration in 2020, the company has been on a journey of migrating clients to cloud-based solutions, developing its own branded solutions and enhancing its professional services offering.
Ethos’ investment facilitates the partial cash out of the vendor and will support IP Integration’s journey toward growth and purpose-led innovation.
The transaction was led by Ethos Partners, whose principals and HNW investor base provided equity funding to support the acquisition. Ethos Partners is a private investment office set up by private equity professionals to provide £3-10m of supportive equity capital to established, ambitious companies in the UK and Europe.
Sat Sanghera, CEO, said:
“Ethos Partners’ investment in IPI signifies a defining moment in our journey towards growth and purpose-led innovation, allowing us to cultivate an environment that empowers our people to thrive and enables our clients to deliver exceptional customer contact. This milestone paves the way for IPI’s continued evolution which will see us drive transformative change in the industry whilst strengthening our commitment to creating a highly productive and inclusive company culture. We are excited to have Ethos Partners on the journey with us.”
Pascal Wittet, Partner at Ethos Partners, commented:
“We are thrilled to partner with IPI, a company that already leads the market in contact centre and digital experience innovation. IPI’s bold vision – which is centred on innovation and talent – has already delivered impressive growth, with many recognisable brands and organisations relying on its expertise to deliver the best possible service to their customers. We look forward to seeing the company unlock even more potential and meet its ambitious plans.”